You have to call or e-mail us for the URL to the web server, and also for a username, password and time of destruction of your products. Video is displayed using an ActiveX control. The ActiveX control has to be installed upon first time use. If you get a security information bar warning at the top of the page just under the address bar - click the message and click install ActiveX control. Note: You may have to change your security settings in your browser. When prompted with a message that the information has to be resent - click retry. You may be prompted twice for username and password during the installation process. For help with this please contact us.